Stoob is the world’s leading manufacturer and distributor of the horse riding boots, gloves and half chaps. We founded Stoob with a simple goal in mind, which is; to provide Comfortable, Innovative and The Best Quality Riding Attire to the Horse Back Riders around the globe.

We always work hard to make our products to meet the every day needs of the riders. In order to meet the expectations of the horse riders, we closely follow the suggestions of the experienced riders while designing our product line. This turns our product line into a very traditional but technically advanced with a lot of comfort features.

We look forward to the opportunity of fulfilling your requirement for the horse riding boots, gloves and half chaps by providing you the top of the line quality at a very reasonable price.

Our prices are very competitive because we are the manufacturers and pass on all the distributors and the wholesaler’s margin to the retailers. This enables retailers to keystone their profits very easily while offering every day low prices to their customers

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1. Toll free Phone:

Simply call 1-724-676-5771 Monday through Saturday (9:00 am 5:00 pm easternl time). A representative will happily assist you. Please have your catalogue handy and your order form filled to make ordering as simple as possible.

2. Fax:

24 hours a day, 7 days a week. Simply fill out the order form in the middle of our catalogue and fax it to 1-724-676-5771. Please be sure to fill out your order form and always include your daytime and evening telephone number so that we may contact you with any questions.

3. Mail Orders:

Simply fill out the order form in the middle of our catalogue and mail it to our warehouse address in Pensylvania. Please be sure to fill out your order form and always include your daytime and evening telephone number so that we may contact you with any questions.

4. Email Orders:

You can order from us by simply sending an email. Ordering via email is a simple process: You will use item codes, color-codes, size codes etc. given on products pages of our catalogue. Inform our complete code, tell total number of pairs/pcs you intend to buy.

5. Online:

With in few weeks our website will take 24 hours secure online ordering. Our dealers, distributors and whole sellers will be able to order through this secure online system. This will be a fully functional expert ordering system. It will allow you to accomplish following activities with the convenience of having your own secure and password protected 'MY ACCOUNT'

1. File online dealer's application.
2. Order our products online and our knowledge base will let you know how soon your order will be delivered based on current stock position. If something is not available in stock, you will also get answer how soon the back order will be delivered.
3. Get online tracking and delivery confirmation of your order.
4. Make changes online in your undelivered orders instantly.
5. Report defective products and get on line return authorization.
6. Order replacement boots or gloves.
7. Receive and pay invoices and manage your accounts payable very conveniently.
8. All transactions on these sites are safe and secure.

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Our preferred form of payment is either COD, Prepay or Credit Card. Additional discounts are offered to both COD and prepay customers. We do not bill customers For COD charges, means customers do not have to pay extra for receiving COD shipments. We also offer open terms of net 15 and net 30 at a very limited basis but not during the first year of becoming dealer.

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We give 30 -Days Unconditional Satisfaction Guarantee:
If for any reason you are not happy with the product, you can return it within 30 days for a refund or exchange. We will not charge you any restocking fees like many other stores do.  So you can shop with us with full confidence that your purchase is just like until you are completely satisfied.

Defective merchandise guarantee:
All of our items are guaranteed against defects in materials and workmanship.  If you find any manufacturing or material defect in any of our product you can return it for a new one at any time if not worn.

Returns:
Items must return within 30 days and must be in new, re-sellable condition and returned with the manufacturer's original packaging including tags and labels. Please use a shipping box to ship return items and also include a copy of the original receipt or packing slip for your refund.

Note, we will not charge any restocking fees.

No returns will be approved and/or credited if the merchandise is a closeouts, discontinued, personalized and custom made or item has been used, worn or damaged in any way.

All items returned must have a Return Authorization Number (RA) on the outside of the shipping box. To obtain an RA, please fill out the RAN request form. Please have your order number and the part number(s) of the item(s) you wish to return. Returns without RA number clearly written on the outside of the package will not be accepted. Shipping fees will not be reimbursed unless customer received incorrect items due to an error. In this case, we will reimburse only standard ground shipping charges. Credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles for the refund to appear on your statement.

Free Exchanges:
All items returned to us must have a Return Authorization Number (RA) on the outside of the shipping box. To obtain an RA, please fill out the RAN request form. Please have your order number and the part number(s) of the item(s) you wish to return. Returns without RA number clearly written on the outside of the package will not be accepted. There is no extra fee for exchanges. Shipping fees will not be reimbursed unless customer received incorrect items due to an error made by stoobinternational.com. In this case, stoobinternational.com will reimburse only standard ground shipping charges.

Cancellations:
A 15% re-stocking fee will apply to all processed orders upon cancellation.

Closeouts and Outlet Items:
No refunds will be given on closeout or Outlet items. These items are offered to customers at extremely low prices. Exchanges are subject to availability and approval by a Customer Services Representative.

Warranty Exchanges:
No need to try and contact the manufacturer. We will handle all warranty issues for you. Please contact our Customer Services Department.

Return Shipping Instructions:
We recommend that you insure your package or send with delivery tracking and confirmation. When sending items back to us please obtain a tracking number from your shipper (FedEx and UPS will give you one automatically, USPS requires Delivery Confirmation). Please ship all items in a shipping box. Do not return items in manufacturer's packaging, as they will not be accepted. Please clearly write the RAN (Return Authorization Number) on the shipping box.

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How to measure Guide

Measure your Foot Size: If you are not sure what size you wear, follow these guidelines to determine your size 1- Draw a straight line, longer then your foot, on a piece of paper. 2- Place the paper on a flat surface. Stand on the line with your heel and longest toe centered on the line. 3- Heave a friend place a mark on the line at the tip of your toe and back of your heel. Measure both feet. 4- Measure the distance between the marks and use the SIZE CHART - given above, to find your shoe size.

Measuring your Calf:
5- Measure completely around your leg at the largest part of the calf.

Measuring your required height: 6- Measure the height of your calf as illustrated.

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Q8: How do I process a return or exchange?
To process a return, complete the return/exchange form included with your shipment and enclose in box with item(s) to be returned.  Returned items should be sent pre-paid to:

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