Q1: How do I determine what size I should order?

If you are ordering footwear, a sizing chart is provided with each item under "View Details".

 

Q2: What payment methods do you accept?
We accept, Visa, MasterCard, Discover, and American Express through our secure merchant gateway.  We also accept PayPal!  We also do ship COD on bulk orders.

 

Q3: How long will it take to process my order?
We aim to dispatch your order(s) within 48 hours and at the most your order should reach you within 5-8 days if shipped using regular ground shipment option. Occasionally at busy times this may take a little longer. You will be notified by email if it is anticipated that delivery will take longer than our stated time. In exceptional circumstances like custom boots, semi custom boots etc, please allow 28 days for delivery OR as specified on the product page. We can advise on your delivery if you will contact us via email or telephone.

 

Delivery Time for (Standard Ground Shipping):

1. For USA (contiguous): 5-8 Working days
2. Alaska, Hawaii & Virgin Islands: 7-10 Working days
3. For Canada: 7-10 Working days
4. For International: Pease ask.
5. Order processing Time: 1~2 working day

 

Q4: How do I track my order once it has been entered?
We will send you tracking number if you ask for it.

 

Q5: What methods of shipping do you offer?

 

FREE Standard Ground Shipping within 5-8 business days.
Most items may be shipped to the 48 contiguous United States via Standard Ground service. You can expect your order to arrive within 4-8 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.

2-Day
Most items may be shipped to the 48 contiguous United States via 2-Day service. You can expect your order to arrive within 2 full business days when placed by 10:00 a.m. CENTRAL Monday-Friday, excluding federal holidays within the United States.

 

Overnight
Most items may be shipped to the 48 contiguous United States via Overnight service. You can expect your order to arrive within 1 full business day when placed by 10:00 a.m. CENTRAL Monday-Friday, excluding federal holidays within the United States.

 

Alaska, Hawaii - 2-Day
Most items may be shipped to Alaska and Hawaii via 2-Day service. You can expect your order to arrive within 2 full business days when placed by 10:00 a.m. EST Monday-Friday, excluding federal holidays within the United States.

 

U.S. Territories
We also ship to U.S. Territories including American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands. Parcels sent to these locations must travel via USPS (Ground Shipping option) and may take longer than the 5-8 business days.

 

PO Boxes
Deliveries to PO boxes will be shipped via US Postal Service Priority Mail. There is no tracking service available for these shipments.

 

Canadian Orders
Charges are shown in the shipping charges table. All orders must be paid in U.S. funds by international Money Order or Credit Card. Customers are responsible for all duties and taxes.

 

International
We cannot ship to Puerto Rico or any other destination outside of the United States at this time. All orders must be paid in U.S. funds by international Money Order or Credit Card. Customers are responsible for all duties and taxes.

 

Shipping and handling to other countries will consist of the subtotal-dependant-shipping fee listed above and the actual cost of international postage rounded up to the nearest dollar. We ship United States Postal Service Global Express. We will adjust your order immediately prior to shipment, so there will be some changes from the charges on your Internet Order Confirmation. If you would like to know your total after placing an order, please e-mail us at (email id)

 

Q6: Do you offering any Special Shipping Promotions?
We do offer special shipping promotions (i.e. holidays) for a limited time only.  The shipping rate is for standard shipping on orders shipped within the continental US (lower 48 states) only.  Any returns on items purchased with a special shipping promotion are refunded less the full standard shipping rate.

 

Q7: What if I have to return or exchange an item?
Stoob International is dedicated to providing you the best quality products for the best price.  If you need to return an item, we will accept returns of unused merchandise if received within 30 days of purchase.  All returned merchandise must be unworn with manufacturers' tags attached.  Personalized item may not be returned.  Once items are received, a refund will be issued in the original form or payment less shipping charges.  Order cancellations over 60 days will be refunded via check.  Customers are responsible for return and exchange shipping and handling costs.  No return COD packages will be accepted. Any items purchased via a "closeout sale” are non-refundable or non-exchangeable.  We will honor exchanges on items purchased (except via a "closeout sale"), if requested item is in stock.  If not available, backorders can be processed, another same price selection can be made, or a refund will be issued in accordance with our refund policy.  Please see our shipping page for full details on our return and exchange policy.